Last Updated: September 2026

At Samanyu Honey, we take care to ensure orders are packed and delivered in suitable condition. This policy explains our approach to returns, replacements, and refunds.

1. Eligible Returns

A return or replacement may be considered if:

• The wrong product was delivered.
• The product arrived damaged or leaking.
• The product has a manufacturing or product-related issue.
• The product received is materially different from the product ordered.

For honey and other food products, returns may be subject to applicable food-safety and hygiene requirements.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after delivery.

We may request:

• Your order number
• Photographs of the product
• Photographs of the packaging
• A brief description of the issue

After reviewing the information, we will advise you about the available resolution.

3. Products That May Not Qualify for Return

A return or refund may not be available if:

• The product has been opened, used, or consumed.
• The product was damaged after delivery because of improper handling or storage.
• The concern relates to natural characteristics of honey, such as crystallisation or variations in colour, taste, aroma, or texture.
• The customer simply changes their mind after receiving the product, where applicable law permits such exclusion.

4. Refunds

If a refund is approved, it will normally be processed through the original payment method or another suitable payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

5. Beekeeping Equipment

For honey extractors, processing machines, uncapping knives, protective suits, bee hive boxes, and other equipment, return or replacement requests may depend on the product's condition and the reason for the request.

Equipment that has been modified, misused, or damaged through improper use may not qualify for a return or replacement.

6. Contact Us

For return, replacement, or refund enquiries, please contact Samanyu Honey using the contact details available on our website.

Please provide your order number and a description of the issue so that we can review your request.